Terms of service

Terms of Service

Last updated: June 2026

These Terms of Service (“Terms”) govern your access to and use of the Javile website and online store, together with all related content, features, products, and services, collectively referred to as the “Services.”

Javile is the trading name of POVIKO LTD, a company registered in the United Kingdom.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

About Us

Our Services are operated by POVIKO LTD, trading as Javile, a company registered in the United Kingdom.

Registered address:
20 Wenlock Road
London
N1 7GU
United Kingdom

You can contact us through our Contact page or by email at:

Email: support.javile@gmail.com

Eligibility

To use our Services, you must:

Be at least 16 years old.
Be able to enter into a legally binding contract.
Provide accurate and complete information when placing an order.
Be authorised to use the payment method selected at checkout.

By placing an order, you confirm that you meet these requirements.

Products, Descriptions, and Pricing

We make reasonable efforts to ensure that our product descriptions, images, specifications, and prices are accurate.

However, product colours may appear slightly different depending on photography, lighting, screen settings, and device displays.

Product prices and availability are displayed on the relevant product pages and may change at any time.

If we discover an error in a product price or description that affects your order, we may cancel the order and refund any amount already paid. Where possible, we will contact you before taking this action.

Orders and Acceptance

When you place an order through our store, you are making an offer to purchase the selected products.

An order confirmation confirms that we have received your order. It does not, by itself, mean that your order has been accepted.

We reserve the right to refuse, limit, or cancel an order for reasons including:

Product or stock availability.
Suspected fraud or unauthorised activity.
Payment or billing issues.
Errors in pricing or product information.
Inaccurate or incomplete customer information.

A contract between you and POVIKO LTD is formed when your order is dispatched.

Payment

Payments are processed securely through Shopify and its payment partners using the payment methods displayed at checkout.

By submitting your payment details, you authorise us and our payment processors to charge the total order amount, including any taxes, delivery costs, or other charges displayed at checkout.

You are responsible for providing valid, accurate, and complete payment information.

Shipping and Delivery

Order processing times, delivery estimates, shipping costs, tracking information, and other delivery conditions are explained in our Shipping & Delivery Policy.

Our Shipping & Delivery Policy forms part of these Terms.

Returns, Refunds, and Cancellations

Returns, exchanges, order cancellations, and refunds are governed by our Return & Refund Policy.

Our Return & Refund Policy forms part of these Terms.

Nothing in these Terms limits or affects any statutory consumer rights you may have under applicable law.

Customer Accounts

If you create an account through our Services, you are responsible for:

Keeping your username, password, and login information confidential.
Ensuring the information connected to your account remains accurate.
All activity that takes place through your account.

Please notify us promptly if you believe that your account has been accessed or used without authorisation.

We may suspend, restrict, or close accounts that breach these Terms or are used for fraudulent, unlawful, or harmful activity.

Acceptable Use

You agree to use our Services lawfully and responsibly.

You must not:

Use the Services for any fraudulent, illegal, or unauthorised purpose.
Infringe our intellectual property rights or the rights of another person or business.
Attempt to gain unauthorised access to the Services, customer accounts, systems, or networks.
Interfere with, damage, disable, or disrupt the Services.
Copy, scrape, extract, or harvest content or data without permission.
Upload malicious software, viruses, or harmful code.
Transmit harmful, abusive, unlawful, or offensive material.

Intellectual Property

All content made available through our Services, including text, product descriptions, images, product photography, graphics, logos, designs, and the Javile name, is owned by POVIKO LTD or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, republish, distribute, sell, license, or otherwise use this content without our prior written permission.

Third-Party Services and Links

Our Services rely on third-party providers, including Shopify, payment processors, analytics providers, and shipping carriers.

Our website may also contain links to third-party websites or services.

We are not responsible for the content, availability, privacy policies, terms, security, or business practices of third parties.

Your use of third-party services is governed by the applicable third party’s own terms and policies.

Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

Disclaimer

Our Services are provided on an “as is” and “as available” basis.

While we take reasonable steps to keep our Services accurate, secure, and available, we do not guarantee that they will always be uninterrupted, error-free, completely secure, or free from technical issues.

Nothing in this section excludes any warranties, protections, or legal rights that cannot be excluded under applicable law.

Limitation of Liability

To the fullest extent permitted by law, POVIKO LTD will not be liable for any indirect, incidental, special, or consequential loss arising from your use of, or inability to use, the Services.

Nothing in these Terms limits or excludes our liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot legally be limited or excluded.

Your statutory consumer rights remain unaffected.

Governing Law

These Terms are governed by the laws of England and Wales, United Kingdom.

Any disputes arising from or relating to these Terms or the Services will be subject to the jurisdiction of the courts of England and Wales.

This does not affect any mandatory consumer protection rights that may be available to you under the laws of your country of residence.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal obligations.

Any updates will be published on this page with a revised “Last updated” date.

Your continued use of the Services after updated Terms are published indicates your acceptance of the revised Terms.

Contact Us

For questions about these Terms of Service, please visit our Contact page.