Shipping policy

Shipping Policy

At Javile, we keep things simple. Every order — whether you're picking up a men's dress watch, a women's fashion piece, or a timeless classic — ships free, with tracking included. Here's everything you need to know before your watch is on its way.

Order Processing

Once your order is placed, please allow 2–3 business days for processing before your watch is dispatched. Processing takes place Monday through Friday. Orders placed over the weekend or on public holidays will begin processing on the next available business day.

You'll receive a confirmation email when your order is placed, and a second notification with your tracking details once it has been shipped.

Shipping Destinations & Delivery Times

We currently ship to the following countries:

United States

  • Carrier: USPS
  • Shipping Cost: Free on all orders
  • Estimated Delivery: 7–14 business days after dispatch

United Kingdom

  • Carrier: Royal Mail
  • Shipping Cost: Free on all orders
  • Estimated Delivery: 9–11 business days after dispatch

Delivery estimates begin from the date of dispatch, not the date of purchase. Total delivery time = processing time (2–3 business days) + transit time for your region.

Free Shipping

We offer free shipping on all orders, with no minimum spend required. Every men's watch, women's watch, and classic timepiece in our collection ships at no additional cost to you — no codes needed, no thresholds to hit.

Order Tracking

Every order placed at Javile is assigned a tracking number. Once your watch has been dispatched, you will receive an email containing your tracking information. You can use this to follow your order's progress directly through the relevant carrier's website:

If you have not received your tracking email within 4 business days of placing your order, please check your spam folder first, then contact us directly.

Lost or Damaged Parcels

We take great care to ensure your watch arrives safely. If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible at support.javile@gmail.com or call us at +44 7476 541478.

When reaching out, please include:

  • Your order number
  • Your tracking number
  • A brief description of the issue
  • Photographs, if the item arrived damaged

We will investigate with the relevant carrier and work to resolve the matter promptly. Depending on the outcome, we may arrange a replacement or an appropriate remedy. We ask that all loss or damage claims be raised within 14 days of the expected delivery date.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your purchase. Javile is not responsible for orders that are delayed, misdelivered, or undeliverable due to an incorrect or incomplete address provided at checkout.

If you realise you have entered the wrong address, contact us immediately at support.javile@gmail.com. We will do our best to update your details if the order has not yet been dispatched. Once a parcel has left our facility, we are unable to guarantee any address changes can be made.

Customs & Import Duties

For customers in the United States ordering from our UK-based operations: your order may be subject to import duties, taxes, or customs fees imposed by US authorities. These charges, if applicable, are the sole responsibility of the customer. Javile has no control over customs processing times or fees, and we are unable to predict or cover these costs on your behalf.

We recommend checking with your local customs office if you have questions about potential import charges before placing your order.

Business Details

Javile is a trading name of POVIKO LTD, registered in the United Kingdom.

  • Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
  • Business Hours: Monday – Friday, 08:00–16:00 GMT

Contact Us

Have a question about your order or our shipping process? We're here to help.

We aim to respond to all enquiries within 48 hours during our standard business hours. Messages received outside of Monday–Friday, 08:00–16:00 GMT will be picked up on the next available business day.