Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and tracked when you shop with Javile, operated by POVIKO LTD.

By placing an order through our store, you agree to the terms outlined below.

1. Order Processing

1.1 Processing Time

Orders are normally processed within 1–3 business days.

Business days are Monday to Friday, excluding public holidays.

1.2 Weekend and After-Hours Orders

Orders placed after business hours, during weekends, or on public holidays will begin processing on the next business day.

1.3 High-Volume Periods

During high-volume periods, including holidays, sales, and promotional events, processing times may be slightly extended.

If your order experiences a significant delay, we will contact you using the information provided during checkout.

2. Shipping Options and Costs

We offer free standard shipping on all orders to every destination we currently serve, including:

• United States.
• Canada.
• Other supported international destinations.

No standard shipping fees are charged at checkout.

Available shipping options and estimated delivery times will be displayed during checkout.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

United States

• Estimated delivery: 5–9 business days after dispatch.
• Carrier: USPS.

Rest of the World

• Estimated delivery: 10–20 business days after dispatch.
• Carrier: Local postal service partners.

Delivery times are estimates and may vary depending on:

• Delivery location.
• Customs clearance.
• Local postal services.
• Carrier conditions.
• Weather or other circumstances outside our control.

4. Tracking Your Order

4.1 Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number.
• A link to track your shipment.

4.2 Checking Your Order Status

You can check your order status at any time through your customer account or by contacting our support team.

4.3 Tracking Updates

Tracking information may take up to 24 hours after dispatch to become available.

If you do not receive your tracking details within three business days after dispatch, please contact us through our Contact page.

5. Couriers and Postal Services

We work with reliable carriers based on the destination, service availability, and shipping requirements.

United States

Orders are generally delivered through USPS.

International Destinations

International orders are generally delivered through local postal service partners.

The specific carrier may vary depending on your delivery address and available services.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges:

• Are not included in the product prices.
• Are not included in the free standard shipping offer.
• May be collected by customs authorities or the local delivery carrier.

Customers are responsible for paying any applicable import duties, taxes, or customs charges upon delivery.

7. Missing, Lost, or Delayed Packages

7.1 Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, please:

• Check around your property or designated delivery area.
• Ask household members or neighbours.
• Contact your local post office or delivery carrier.

7.2 Lost Packages

If you believe your order has been lost, please contact us within 14 business days of the estimated delivery date so that we can initiate a claim with the carrier.

7.3 Delayed Packages

For delayed shipments, we recommend checking the carrier’s tracking page for the latest available information before contacting us.

We will provide reasonable assistance when investigating delayed or missing shipments.

8. Incorrect or Incomplete Addresses

Please ensure that all shipping information is complete and accurate before submitting your order.

This includes:

• Recipient’s full name.
• Street address.
• Apartment or unit number, where applicable.
• City and postal code.
• Country.
• Contact details.

If an incorrect or incomplete address causes a delivery failure or returned shipment, additional reshipping costs may apply.

If you notice an error in your shipping address, please contact us immediately through our Contact page before the order is dispatched.

We cannot guarantee that address changes can be made after an order has been shipped.

9. Risk of Loss

All products are shipped FOB Origin.

Responsibility for the shipment transfers to the customer once the package has been accepted by the carrier.

In the event of loss or damage during transportation, we will provide reasonable assistance with submitting a claim to the relevant carrier.

10. Contact Us

For any questions regarding shipping, tracking, or delivery, please visit our Contact page to reach our support team.

Email: support.javile@gmail.com