Refund & Returns Policy

At Javile, we keep things simple and straightforward — just like our watches. If something isn't right with your order, we're here to make it right. Please read the following policy carefully so you know exactly what to expect.

Return Window

We accept returns within 30 calendar days of the date your order is delivered. If 30 days have passed since delivery, we are unfortunately unable to offer a return or refund.

To be eligible for a return, your men's watch, women's watch, or classic watch must be unused, unworn, and in its original packaging with all tags and accessories included.

Non-Returnable Items

The following items cannot be returned:

• Watches that have been worn, altered, or damaged by the customer
• Items returned after the 30-day return window
• Items without original packaging, tags, or accessories
• Gift cards or promotional items

Return Scenarios

Change of Mind

If you've simply changed your mind or ordered the wrong style, you are welcome to return your watch within 30 days. In this case, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Damaged Items

If your watch arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage and the packaging. We will cover all return shipping costs and arrange a full refund or replacement at no cost to you.

Wrong Item Received

If you received the wrong watch — wrong style, wrong size, or wrong product entirely — that's on us. We will pay for return shipping and ensure the correct item is dispatched or a full refund is issued promptly.

Defective Items

If your men's watch, women's watch, or classic timepiece arrives with a manufacturing defect, please reach out to us as soon as possible. Return shipping is fully covered by Javile in all defect-related cases. You'll receive a full refund or a replacement, whichever you prefer.

Items That Never Arrived

If your order hasn't arrived within the expected delivery timeframe, please contact us and we will investigate immediately. If your order is confirmed lost, you are entitled to a full refund or a replacement shipment at no additional charge.

Restocking Fees

We do not charge any restocking fees. Your refund will reflect the full purchase price of the returned item(s).

Refund Method & Processing Time

All approved refunds are issued to your original payment method. Once we receive and inspect your returned watch, we will notify you of the approval status. Approved refunds are processed within 5–10 business days from the date we receive the return.

Please note that your bank or payment provider may require additional time to reflect the refund in your account. If you haven't seen the refund after 10 business days, we recommend checking with your bank before contacting us.

How to Initiate a Return

Starting a return is easy. Follow these steps:

• Step 1: Contact our support team (see below) with your order number, the item(s) you wish to return, and the reason for your return.
• Step 2: Our team will review your request and respond within 48 hours with instructions and, where applicable, a prepaid return label.
• Step 3: Pack your watch securely in its original packaging and ship it using the method provided or approved by our team.
• Step 4: Once received and inspected, we'll process your refund or replacement within 5–10 business days.

24/7 AI Agent Support

We provide AI agent support 24 hours a day, 7 days a week. Whether it's the middle of the night or a weekend, our AI assistant is available to help you start a return, track your order, or answer policy questions instantly — no waiting required.

For complex matters or cases requiring human review, our support team is available Monday to Friday, 8:00 AM – 4:00 PM GMT, and will respond to all emails within 48 hours.

Contact Us

If you have any questions about your return, refund, or order, please don't hesitate to get in touch:

• Email: support.javile@gmail.com
• Phone: +44 7476 541478
• Business Hours: Monday – Friday, 8:00 AM – 4:00 PM GMT
• Email Response Time: Within 48 hours
• Address: 20 Wenlock Road, London, N1 7GU, United Kingdom

We stand behind every watch we sell. Your satisfaction is our priority, and we're here to make your Javile experience a seamless one.