Returns, Exchanges, Cancellations & Refunds Policy

We want you to feel confident when shopping with Javile, operated by POVIKO LTD. If something isn’t right with your order, this policy explains how returns, exchanges, cancellations, and refunds work.

Return Eligibility & Conditions

We offer a 45-day return policy, meaning you can request a return within 45 days of receiving your order.

To be eligible for a return:

• The item must be in the same condition as received.
• The item must be unworn, unwashed, unused, and free from odours or stains.
• All tags and labels must remain attached.
• The item should be returned in its original packaging where possible.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalised items, such as custom embroidery or special-order designs.
• Final sale or clearance items clearly marked at checkout.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

How to Request a Return

To request a return, please contact us through our Contact page and provide:

• Your full name.
• Your order number.
• The item or items you wish to return.
• The reason for the return, such as change of mind, wrong size, damaged item, or incorrect item.

Once your request has been reviewed and approved, you will receive:

• Return instructions.
• The return shipping address.
• A return shipping label, if applicable.

Important: Items sent back without prior approval will not be accepted.

Return Shipping Costs

Change of Mind, Wrong Size, or Not as Expected

The customer is responsible for the return shipping costs.

Damaged, Faulty, or Incorrect Items

Once the issue has been verified, we will cover or reimburse reasonable return shipping costs according to our instructions.

Original shipping fees, if any, are non-refundable, except where required by law or when the return is due to our error.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within 7 days of delivery through our Contact page.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and its packaging.

After reviewing the issue, we may offer:

• A replacement.
• Store credit.
• A full or partial refund, depending on the issue.

Exchanges

If you would like a different size or style, please submit a return request by following the process above.

Once your request has been approved, you can place a new order or request an exchange, where available.

All exchanges are subject to stock availability.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible through our Contact page.

• If the order has not yet shipped, we will attempt to cancel or modify it.
• If the order has already shipped, it will be treated as a standard return.

European Union – 14-Day Cooling-Off Period

For orders delivered to the European Union, you have the right to cancel your order within 14 days of delivery for any reason.

The following conditions apply:

• The item must be unworn and unused.
• All tags must remain attached.
• The item must be returned in its original packaging.

Once the item has been received and approved, a refund will be issued to the original payment method.

Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

This right applies in addition to our standard 45-day return policy.

Refund Processing Time

Once your return has been received and inspected:

• You will be notified whether your refund has been approved or rejected.
• If approved, the refund will be processed within 10 business days and issued to the original payment method.

Please note that your bank or card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us

For any questions regarding returns or refunds, please visit our Contact page to reach our support team.

Email: support.javile@gmail.com