We're here for you! The easiest way to reach us is through our dedicated Help & Contact page, where you can send us a message directly. You can also email us at support.javile@gmail.com or call us on +44 7476 541478. Our team is available Monday to Friday, 8:00–16:00 GMT, and we'll always get back to you within 48 hours.

Once your order is confirmed, we'll prepare your watch and ship it to the delivery address you provided at checkout. You'll receive a confirmation email as soon as your order is placed, followed by a shipping notification with tracking details once it's on its way. Whether you've ordered a men's watch, a women's watch, or a classic timepiece as a gift, we make sure everything is carefully packaged so it arrives in perfect condition. If you have any concerns about your delivery address or need to make a change, please contact us as soon as possible via our Help & Contact page.

Delivery times vary depending on your location and the shipping method selected at checkout. We do our best to dispatch orders promptly so your watch reaches you as quickly as possible. Once your order has shipped, you'll receive tracking information by email so you can follow its journey. If your order hasn't arrived within the expected timeframe, please don't hesitate to get in touch with us at support.javile@gmail.com and we'll look into it right away.

We want you to be completely happy with your Javile watch. If for any reason you're not satisfied, you can return your item within the return window specified in our Refund Policy. To start a return, simply reach out to us through our Help & Contact page or email support.javile@gmail.com with your order number and reason for return. Please ensure the watch is unused and in its original packaging — our team will guide you through the rest of the process.